About US

Vista Money, headquartered in Ann Arbor, Michigan, is a market leading software provider, partnering with banks, financial institutions and retailers to transform their businesses and stay ahead of a changing marketplace.

What Are We Looking For:

Do you love to code in the backend, work across the complete stack, completely understand the system and make a huge impact in the Payments platform? As a Software Development Engineer II, you have the opportunity to work as a part of our diverse team. If you enjoy working in a dynamic environment delivering world class mission critical systems, then this may be the career opportunity for you.

What You Will Do:

  • Customer query resolution in a timely manner to ensure the best possible customer experience
  • Handling customer queries on email, chat and call
  • Query resolution for the internal customer i.e. Business team
  • Adhering to customer support guidelines to ensure correct resolution
  • Maintaining TAT as per SLA for the process

What Makes You A Great Fit:

  • Relevant experience in customer support, preferably from fintech background
  • Proficient in verbal and written English
  • Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
  • Process oriented, proactive and result driven individual
  • Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
  • Quick learner with an analytical mind to understand back end operations and fintech product