What Are We Looking For:

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Do you love to code in the backend, work across the complete stack, completely understand the system and make a huge impact in the Payments platform? As a Software Development Engineer II, you have the opportunity to work as a part of our diverse team. If you enjoy working in a dynamic environment delivering world class mission critical systems, then this may be the career opportunity for you.

What You Will Do:

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• Customer query resolution in a timely manner to ensure the best possible customer experience
• Handling customer queries on email, chat and call
• Query resolution for the internal customer i.e. Business team
• Adhering to customer support guidelines to ensure correct resolution
• Maintaining TAT as per SLA for the process

What Makes You A Great Fit:

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• Relevant experience in customer support, preferably from fintech background
• Proficient in verbal and written English
• Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
• Process oriented, proactive and result driven individual
• Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
• Quick learner with an analytical mind to understand back end operations and fintech product

APPLY NOW