About US

Vista Money, headquartered in Ann Arbor, Michigan, is a market leading software provider, partnering with banks, financial institutions and retailers to transform their businesses and stay ahead of a changing marketplace.

Position : Data Scientist - Artificial Intelligence (AI)

No. of opening: 1

Experience minimum: 3-5 Years

What Are We Looking For:

As a Data Scientist, you will help transform our clients data into tangible business value by analyzing information, communicating outcomes and collaborating on product development. Work with Best in Class open source and visual tools, along with the most flexible and scalable deployment options. Whether it s investigating patient trends or weather patterns, you will work to solve real world problems for the industries transforming how we live.

What You Will Do:

  • Interact with business stakeholders, quickly understand business requirements and translate these into configurations in the Genesys Cloud software
  • Detailed expertise in ways of working with configuration tasks.
  • Manage IVR and contact center infrastructure - Genesys
  • Conduct regular maintenance of Telecommunication systems and other contact center infrastructure equipments.
  • Manage disaster recovery of Telecommunication infrastructure and installations.
  • Manage capacity planning for all telephony services and equipment and setting up Telecommunication infrastructure.
  • Regularly review open issues and action items with the internal and external parties.
  • Coordinates and supports field personnel regarding installation of hardware/software on various platforms.

What Makes You A Great Fit:

  • Minimum 3 years of experience in IT Industry
  • Working knowledge and deep understanding of all major aspects of the Contact Centre software Genesys Cloud, including: Base UI and user access/rights, Telephony, Architect Flows and routing, Agent scripting, Recordings & Quality Management, Monitoring & Analytics, Integrations (esp. DialogFlow) and Altocloud
  • Genesys Cloud Certification is nice to have
  • Proficient with GAX and GA building objects and integrations.
  • Possess knowledge on use of GMS and LFMT portals on genesys